Why VoIP May Cause Suckage June 24, 2006

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PC World is featuring tales of woe from the VoIP front. Get this: one lady spend 12 hours on the phone with tech support and lost the number (it was 867-5309, we bet) she and her family had had for years.

Essentially, shoddy, fly-by-night VoIP resellers are racking up all sorts of complaints do to poor customer service and general jackassery. How this is any different than any other industry is hard to imagine, but it does clearly deserve its own feature and sense of righteous outrage. – John Biggs

Web Phone Woes [PCWorld]